Shipping & Return Policies

Shipping Policies

First Things First

We are real people who own & operate Simply Sunshine Co. and also happen to be humans who make mistakes when we order things online sometimes. So, if you discover that you made a mistake in your ordering, either with an item, how many items, the spelling on your card, or accidentally typed in the wrong address. We truly want to do everything within our power to make the corrections for you. So please reach out to us at

But please understand, that if your package has left our possession our options are limited. 

Shipment Processing Time

We strive to ship all orders within 2-4 business days after receiving your order. Orders are not shipped on weekends or holidays. After it leaves our possession we are no longer responsible for the timing in which it arrives.

You will receive an email letting you know when your items have shipped along with package tracking information (check your spam or promotions folder).

*Please note that some of our handmade items can take longer if we are currently waiting on product to be restocked. Be assured as soon as it comes to us, we will be sending it your way as quick as possible.

Shipping Rates

Shipping will be calculated at checkout and will vary from gift box to gift box. The shipping rate will be determined by the collective weight of the items in your gift box.

International Shipping

We do not currently ship outside the United States, but contact us at if you are interested in receiving products outside the United States. Who knows, maybe your order will be the 1st!

Returns & Exchanges

Ideally, we hope you never need to use this section, but if so, here are the details.

  • Contact us within 7 days of delivery.
  • Ship items back within 14 days of delivery.
  • Buyers are responsible for return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

To start a return, you can contact us at Items sent back to us without first requesting a return will not be approved.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Please contact us at if you have not seen your refund within 14 days. 

We do not currently accept cancellations, but please contact us by email if you have any problems with your order.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if something was missing from your gift box, an item was defective, broken, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch with us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.